What do Detroit Metropolitan Wayne County Airport (DTW), Tampa World Airport (TPA) and Indianapolis World Airport (IND) all have in commonplace?

Each and every of those airports gained the perfect score in its respective class for buyer pleasure, in keeping with a learn about from marketplace analysis company J.D. Energy that was once launched Wednesday.

Within the “mega” class — outlined as airports with a minimum of 33 million passengers a 12 months — Detroit Metropolitan Wayne County Airport (DTW) earned the perfect rating of 800 on a 1,000-point scale. Closing 12 months’s winner, Minneapolis-St. Paul World Airport (MSP), got here in 2nd for the 2023 ratings, with a rating of 796. Las Vegas’ Harry Reid World Airport (LAS) gained 787 issues, score 3rd on J.D. Energy’s listing.

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Newark Liberty World Airport (EWR) was once in remaining position once more, score sixteenth with a rating of 732. The airport opened its brand-new Terminal A in January. Nonetheless, it kind of feels that no longer sufficient passengers skilled the multibillion-dollar renovations in time for the survey.

For the “huge” airports class — airports that obtain anyplace from 10 to 32.9 million passengers a 12 months — Tampa World Airport (TPA) held the highest spot for a 2nd consecutive 12 months, incomes 832 issues. Orange County’s John Wayne Airport (SNA) in California and Salt Lake Town World Airport (SLC) completed in 2nd (829 issues) and 3rd (825 issues) position, respectively.

LaGuardia Airport (LGA), which has gone through primary terminal renovations lately, climbed up from remaining position within the “huge” airport class in 2019 to 14th position, achieving the learn about’s phase reasonable of 788 issues.

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Like Tampa, Indianapolis World Airport (IND) additionally held onto first position within the “medium” airports class — airports that see 4.5 to 9.9 million passengers a 12 months — at 843 issues. It was once adopted through Southwest Florida World Airport (RSW) close to Fortress Myers in 2nd position (839 issues) and California’s Ontario World Airport (ONT) in 3rd (834 issues).

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J.D. Energy derives the ratings from six elements, so as of significance: terminal amenities, airport arrival and departure, luggage declare, safety test, check-in and luggage check-in, and meals, beverage and retail choices.

Whilst hiccups with flight cancellations and delays outlined a lot of go back and forth in 2022, issues in spite of everything appear to be taking a look up in 2023.

J.D. Energy discovered that total passenger pleasure progressed this 12 months in spite of problems just like the pilot scarcity and weather-related delays hindering go back and forth. Particularly, the learn about discovered that total passenger pleasure progressed through 3 issues on a 1,000-point scale, in large part pushed through enhancements in terminal amenities, luggage declare, and meals, beverage and retail services and products.

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“It has no longer been a very easy 12 months for North American airports, however primary capital enhancements they have got made over the past a number of years and new investments in getting meals, beverage and retail operations again up and working at complete capability have helped them arrange the weigh down of passengers,” Michael Taylor, J.D. Energy’s managing director of go back and forth, hospitality and retail, mentioned in a remark.

The marketplace analysis company additionally discovered a correlation between passenger pleasure and spending on the airport. Passengers who reported upper pleasure ratings in most cases spent a median of $44 on the airport, whilst those that reported decrease ratings spent a median of $29. Passenger spending in airports rose through $3.47 in 2023.

In spite of the enhancements, J.D. Energy cautioned that crowding may just nonetheless be a topic for airports one day. Many airfields have skilled problems with crowded terminals and lounges. Consistent with J.D. Energy, 60% of surveyed passengers mentioned they skilled critical or reasonable overcrowding at an airport terminal, marking an build up of 2 proportion issues from 2022.

Here’s the entire listing of airport rankings, divided into J.D. Energy’s mega, huge and medium classes:

Mega airports

1. Detroit Metropolitan Wayne County Airport (DTW) — 800

2. Minneapolis-St. Paul World Airport (MSP) — 796

3. Harry Reid World Airport (LAS) — 787

4. (tie) Dallas Fortress Price World Airport (DFW) — 783

4. (tie) Miami World Airport (MIA) — 783

5. San Francisco World Airport (SFO) — 781

6. (tie) Denver World Airport (DEN) — 777

6. (tie) Hartsfield-Jackson Atlanta World Airport (ATL) — 777

6. (tie) Orlando World Airport (MCO) — 777

7. John F. Kennedy World Airport (JFK) — 773

8. Charlotte Douglas World Airport (CLT) — 772

Phase reasonable: 772

9. Phoenix Sky Harbor World Airport (PHX) — 769

10. Los Angeles World Airport (LAX) —765

11. O’Hare World Airport (ORD) — 763

13. (tie) Boston Logan World Airport (BOS) — 762

13. (tie) Fortress Lauderdale-Hollywood World Airport (FLL) — 762

14. Seattle-Tacoma World Airport (SEA) — 754

15. Toronto Pearson Airport (YYZ) — 749

16. Newark Liberty World Airport (EWR) — 732

Huge airports

1. Tampa World Airport (TPA) — 832

2. John Wayne Airport (SNA) — 829

3. Salt Lake Town World Airport (SLC) — 825

4. Dallas Love Box (DAL) — 820

5. Raleigh-Durham World Airport (RDU) — 813

6. (tie) Sacramento World Airport (SMF) — 806

6. (tie) William P. Interest Airport (HOU) — 806

7. Louis Armstrong New Orleans World Airport (MSY) — 804

8. San Antonio World Airport (SAT) — 802

9. Calgary World Airport (YYC) — 801

10. Nashville World Airport (BNA) — 799

11. Portland World Airport (PDX) — 797

Phase reasonable: 789

12. (tie) Kansas Town World Airport (MCI) — 788

12. (tie) LaGuardia Airport (LGA) — 788

13. (tie) Baltimore/Washington World Thurgood Marshall Airport (BWI) — 787

13. (tie) Vancouver World Airport (YVR) — 787

14. Dulles World Airport (IAD) — 784

15. Austin-Bergstrom World Airport (AUS) — 783

16. Halfway World Airport (MDW) — 780

17. Ronald Reagan Washington Nationwide Airport (DCA) — 779

18. Norman Y. Mineta San Jose World Airport (SJC) — 776

19. St. Louis Lambert World Airport (STL) — 775

20. San Diego World Airport (SAN) — 772

21. Oakland World Airport (OAK) — 768

22. Montreal-Trudeau World Airport (YUL) — 759

23. Daniel Ok. Inouye World Airport (HNL) — 753

24. Philadelphia World Airport (PHL) — 750

Medium airports

1. Indianapolis World Airport (IND) — 843

2. Southwest Florida World Airport (RSW) — 839

3. Ontario World Airport (ONT) — 834

4. Palm Seaside World Airport (PBI) — 828

5. Albuquerque World Sunport (ABQ) — 827

6. Jacksonville World Airport (JAX) — 821

7. Cincinnati/Northern Kentucky World Airport (CVG) — 817

8. Buffalo Niagara World Airport (BUF) — 813

9. (tie) Milwaukee Mitchell World Airport (MKE) — 811

9. (tie) Pittsburgh World Airport (PIT) — 811

Phase reasonable: 809

10. John Glenn Columbus World Airport (CMH) — 807

11. Eppley Airfield (OMA) — 804

12. Cleveland Hopkins World Airport (CLE) — 794

13. Bradley World Airport (BDL) — 789

14. Hollywood Burbank Airport (BUR) — 772

15. Kahului Airport (OGG) — 771