USAA has appointed Tom Troy (pictured above) as leader transformation officer. 

Troy will formally suppose his function at USAA on September 25, reporting to Wayne Peacock, USAA CEO. 

Within the newly established place, Troy will lead USAA’s transformation endeavors and oversee the company building staff.

Ahead of becoming a member of USAA, Troy was once president and CEO at CSAA Insurance coverage Workforce for 4 years. He helped turn into CSAA’s way to product control, era usage, and repair supply. 

Below his management, the corporate returned to profitability, expanded its trade operations, and maintained persistently prime ranges of shopper provider, all whilst navigating the demanding situations of the pandemic. 

Ahead of his function at CSAA, Troy was once an EVP at Allstate, overseeing a multi-billion-dollar portfolio encompassing the insurer’s non-Allstate manufacturers, together with Esurance, Ivantage, Surround, and trade insurance coverage. He additionally held more than a few EVP positions at Liberty Mutual and performed key management roles at Safeco Insurance coverage. 

Troy is an lively player within the business and his group, having served as a board member of the American Assets Casualty Insurance coverage Affiliation, Bay House Council, and the California Chamber of Trade.

He holds a grasp’s level in trade management from Seattle College, a bachelor’s level from the College of Washington, and the CPCU designation from The Institutes. 

“USAA is making important investments to turn into our functions, processes, infrastructure, and the best way we paintings to make sure we are ready to satisfy our individuals’ wishes these days and into the longer term,” USAA president and CEO Wayne Peacock mentioned. 

“Tom is a confirmed trade chief with a deep circle of relatives historical past of army provider, enabling him to serve our individuals with empathy and information our future-focused projects with excellence.” 

What are your ideas in this tale? Please be happy to percentage your feedback underneath.