Request to pay (R2P) answers: a brewing revolution in Swiss virtual bills


What’s request to pay?

Request to pay (R2P) is a protected bills framework, which gives a brand new and versatile strategy to settle bills between companies (B2B) and customers (B2C or P2P). The cost flows via a community through which the payer receives a protected virtual message with an bill or a cost request induced via the payee. When receiving the request, payers have the ability to make the cost right away, put off it, or request to pay in instalments (each on-line and on the level of sale in retail outlets) by the use of purchase now pay later (BNPL) choices for B2C. BNPL is gaining momentum globally in addition to in Switzerland.

This blogpost is the second one in our sequence devoted to ‘The way forward for bills in Switzerland – strategic outlook for monetary and bills products and services executives’. Learn the primary put up – What may the roll-out for immediate bills imply for Switzerland? 3 evolutions to believe.

What are the important thing advantages of R2P and the way can it change into the Swiss virtual bills ecosystem?

R2P may unravel demanding situations with present pre-transaction answers comparable to paper invoicing, direct debit, e-invoicing, market invoicing and bill-splitting. Those answers recently have deficient processes for making amendments and will also be manually extensive, giving much less flexibility to payees and payers.

Major advantages of R2P for various stakeholders might be:

  • Swiss banks can build up revenues via finding out the providing of R2P products and services comparable to eBill** to their company consumers, permitting those to factor invoices to their consumers. Banks too can gather and monetise knowledge from R2P bills (e.g., identity of consumers’ key ‘moments of reality’, affiliate internet marketing) or growing cross-selling alternatives. Wider integration with Ecu SEPA R2P schemas will allow broader R2P adoption and supply advantages for cross-border bills.
  • Shops can build up revenues and scale back cost attrition via finding out using R2P to permit customers to pay handiest after supply of products. It will additional scale back the prices with chargebacks. Moreover, with fast cost (IP), R2P bills will also be settled right away providing new alternatives for level of sale and on-line bills choices*.
  • Finish customers will also be introduced an advanced buyer discussion and total revel in (i.e., environment friendly digitalisation enabling quicker execution). It additionally will increase the cost choices to be had to the tip person.
  • Company and institutional purchasers can support their liquidity control via invoicing company and retail consumers the use of R2P for extra fast agreement of bills. For recurrent or periodic bills, in the event that they use R2P answers they may be able to scale back their operational prices with direct debit or card chargebacks, particularly when the use of a status approval capacity, to be had with products and services comparable to eBill**. In any case, e-invoicing is now obligatory in Switzerland and the EU. Coupled with R2P answers this will a great deal support the agreement of invoices.

*additional main points in this sequence’ first blogpost on IP.

Present examples of R2P in Switzerland come with:

  1. **eBill is a virtual bill carrier equipped via SIX for greater than two million registered consumers and is authorized via maximum Swiss banks. It allows corporates to ship invoices, via paying a price to eBill suppliers, to banking consumers which will obtain and pay them immediately at their on-line banking. Identical answers exist in different international locations, comparable to eBill in the USA, PayUK in the United Kingdom and BPAY in Australia.
  2. TWINT helps on-line, in-store in addition to P2P bills by the use of smartphone and is recently utilized by 4 million customers with 200 million transactions in line with yr.
  3. QR code billing in parallel with the above R2P products and services has been the commonest characteristic of a B2C R2P association in Switzerland, enabling fast cost by the use of on-line banking of an bill via scanning a QR code. Since 30 September 2022 all invoices are required to have this selection changing the former bill fashion – the orange slip.
R2P B2B example

Determine 1. R2P B2B instance (Deloitte)


Why will have to banks and traders discover R2P answers and act now?

Each fintechs and standard cost carrier suppliers (e.g., world card suppliers) are in quest of first-mover benefit to achieve a better marketplace percentage. As an example, Mastercard introduced its R2P resolution in 2021 in the United Kingdom, and not too long ago partnered with Temenos to boost up its adoption. Some service provider gamers (e.g., Amazon and Alipay), social media platforms (e.g., WeChat) have additionally built-in this selection of their respective platforms. Swedish Fintech Klarna arrange a trade fashion for small acquire lending via a BNPL resolution and Apple added a R2P characteristic to Apple Pay in April 2022. In Switzerland eBill adoption has vital possible for enlargement (see the Determine under) and will be offering additional alternatives for monetising.

Comparison on use of direct debit and eBIll

Determine 2. Comparability on use of direct debit and eBIll (Swiss Nationwide Financial institution bills survey, 2020)


Swiss banks will have to glance holistically at bills answers for traders and believe including R2P to their present banking programs for retail purchasers. Traders, corporates, and e-commerce marketplace gamers will have to additionally reconsider their bills technique and be offering a wider variety of choices.


Sergio Cruz

Sergio Cruz – Industry Operations Lead 

Sergio is a Spouse and leads Deloitte’s Industry Operations follow. He has over 23 years of revel in in monetary products and services with a focal point on banking operations and brings intensive experience in possibility and regulatory-driven transformations. He has labored on a number of huge assignments each in Switzerland and in a foreign country, masking the implementation of regulatory necessities, the definition and implementation of goal working fashions and the advance of front-to-back processes. He has labored in spaces comparable to IBOR reform, investor coverage, FATCA / AEI and Basel necessities amongst others. Key purchasers Sergio has labored with come with Swiss world and personal banks in addition to primary UK and US banks.

Electronic mail


David Frei – Swiss Bills Lead

David is Deloitte Switzerland’s Bills Lead and a Director within the Industry Operations Consulting follow in Zurich, with world revel in received in Consultancy and the Banking business. He has a macro view throughout retail and banking bills, monetary carrier merchandise, bills prices, rules and techniques in addition to an in depth wisdom of key processes in Obtaining, PSP and omni-channel/e-commerce bills. He has suggested huge purchasers via impactful bills transformation and virtual bills tasks in Switzerland and past.

Electronic mail


 Katerina Kochova – Swiss Bills Professional

Katerina is a Senior Guide at Deloitte Switzerland within the Industry Operations workforce. She is specialised in banking and FinTechs. She received revel in on banking and insurance coverage tasks from France, Luxembourg and Switzerland. Katerina has revel in on huge virtual transformation, procedure excellence setups and Goal Running Fashions definition tasks in Retail Banking, Personal Banking and Wealth Control. Moreover, Katerina labored on definition of bills technique and bills procedure optimization by the use of RPA automation.

Electronic mail

Joao vieira

João Vieira de Meireles – Swiss Bills Professional

João is a Supervisor in Industry Operations with over 7 years of Consulting revel in. He’s a member and SME of the Bills Providing inside the Industry Operations Staff and has experience in Stakeholder control and Challenge control, in addition to bills technique and transformation (Marketplace providing, TOM Ops and IT, Migration, SWIFT ISO20022, Fast Bills, Open Banking incl. PSD2, BNPL), Company and Personal Banking, Brokerage and Insurance coverage.

João has really extensive revel in in Banking and Bills, in addition to monetary products and services (Brokerage, Insurance coverage) whilst running within the North The united states (the USA, Canada) and Europe (Switzerland, Netherlands, the United Kingdom, Germany, Austria) in tasks starting from IP rollout in Canada and US, bills hub redesign (TOM, STP, SWIFT ISO20022 migration), Company Banking transformation mission (TOM, Core Banking, Processes restructuring, Exchange control, Migration) and two new virtual financial institution rollouts.

Electronic mail


0 0 votes
Article Rating
Notify of
Inline Feedbacks
View all comments
Back To Top
Would love your thoughts, please comment.x